Refund policy

Last Updated: January 2026

At Toyworld Toys, we are dedicated to providing high-quality products and top international brands alongside exceptional customer service. Should you not be completely satisfied with your purchase, we are pleased to offer a transparent and straightforward return, exchange, and refund process.

1. Return Policy

You may return eligible items within 3 calendar days from the date of delivery, provided the following conditions are met:

  • The product is unused, in resalable condition, and housed in its original packaging.
  • All original accessories, manuals, labels, and components are included with the returned product.
  • A valid proof of purchase (e.g., invoice, receipt, or delivery note) is presented.
  • Returns can be processed through phone calls/whatsapp.
  • If you request a pickup service for your return, a collection charge of AED 50 will apply.

2. Refund Process

Upon receipt and inspection of your returned product, our team will notify you regarding the status of your request. If your return is approved:

  • Refunds will be credited to your original payment method.
  • The inspection and internal processing timeline is generally 4 to 7 working days.
  • Depending on your financial institution or payment provider, it may take an additional 7 to 21 working days for the refunded amount to reflect in your account.
  • Please note that original delivery charges and return shipping/pickup costs are strictly non-refundable, except in cases where the return is due to a confirmed manufacturing defect, a damaged product, or an error on our part.

3. Defective, Damaged, or Incorrect Products

If you receive a product that is damaged, defective, incomplete, or materially different from your order, please contact our support team within 3 days of delivery.

  • Where applicable, Toyworld Toys will arrange for the collection of the product at no cost to you.
  • Items must be returned with their original packaging, manuals, labels, accessories, and all included components.
  • Following inspection, confirmed manufacturing defects will be repaired or replaced at no additional cost.
  • Any missing parts will be supplied free of charge where applicable.
  • In the event a replacement is unavailable, or if you decline a replacement, a full refund will be issued.
  • If our inspection reveals no manufacturing defect, the product will be returned to you.
  • Products reported after the initial 3-day window may still be covered under the manufacturer's warranty, but will not qualify for a refund.

4. Exchanges

Eligible products may be exchanged within 3 calendar days of delivery. All exchanges are subject to stock availability and must fully comply with our standard return conditions.

5. Order Cancellations

  • Orders may be cancelled free of charge provided the request is made before the items have been dispatched.
  • Once an order has been shipped, any cancellation request will be processed as a standard return and will be subject to the AED 50 pickup service charge if a collection is requested.

6. Non-Returnable Items

Unless a product is defective, damaged, incorrectly supplied, or returns are mandated by applicable law, we cannot accept returns.

7. Manufacturer Warranty

  • Products sold with a manufacturer's warranty will be serviced strictly in accordance with the manufacturer's specific terms and conditions.
  • Warranty coverage excludes damages resulting from misuse, accidents, improper assembly, unauthorized repairs, modifications, or general wear and tear.

8. Standard Processing Times

Our typical processing timelines are as follows:

  • Return Pickup Request: 24 to 48 hours.
  • Product Inspection: 2 to 5 working days.
  • Replacement Dispatch: 4 to 7 working days.
  • Refund Processing: 7 to 21 working days (dependent on your payment provider).

9. UAE Deliveries & Peak Seasons

  • Territory: This Return & Refund Policy applies exclusively to products delivered within the United Arab Emirates (UAE).
  • Peak Seasons: During periods of high volume, such as December and the month preceding Ramadan, standard processing times for returns, exchanges, and refunds may be extended. This extension does not impede your rights under applicable UAE Consumer Protection Law.

10. Consumer Rights

Nothing outlined in this Return & Refund Policy limits, restricts, or excludes any statutory rights afforded to consumers under applicable UAE Consumer Protection Law.

11. Contact Us

For any inquiries regarding returns, refunds, exchanges, or warranty claims, please reach out to our Customer Support team and ensure you have your order number and purchase details available:

  • Company: Toyworld Toys
  • Email: support@toyworldtoys.com
  • Phone: +971 6 533 7418
  • WhatsApp: +971 6 533 7418
  • Business Hours: Monday to Friday | 9:00 AM – 6:00 PM (UAE Time)